Voice over Internet Protocol (VoIP) is a technology that enables the delivery of voice communications over the Internet instead of traditional phone lines. This technology has completely revolutionized the way people make phone calls and communicate with one another. In this article, we will explore the basics of VoIP, how it works, and its advantages and disadvantages.

The Basics of VoIP:

VoIP technology converts analog voice signals into digital data packets that can be transmitted over the internet. This process is known as digitization. cloud-based phone system look like regular telephones, but they are connected to a broadband internet connection instead of a traditional phone line. They use the same protocols as those used for sending email and other data over the internet. These digital phones use your high-speed internet connection to establish connectivity.

Unlike traditional phone calls that use a dedicated line, VOIP calls travel over the same network as data. This means that VoIP is significantly cheaper than traditional phone calls, especially when making long-distance or international calls.

Types of VOIP:

There are two main types of VOIP phones, hardware-based and software-based.

A hardware-based one looks like a traditional corded or cordless phone and has similar features such as a speaker or microphone, touchpad, and caller ID display. These phones can also offer voicemail, call conferencing, and call forwarding.

Softphones, also called softphones, are software users install on your computer or mobile device. The softphone user interface is very similar to a mobile phone with a touch screen and caller ID display.

How VoIP Works

There are several components that are required to make a VOIP call. First, you need a online phone system that is connected to the internet. This can be a physical phone or a softphone application that runs on a computer or mobile device. You also need a  cloud-based phone system service provider that will manage the call routing and other backend services.

The process of making a IP telephony call is relatively simple. When you dial a phone number, the VOIP phone sends a request to the VOIP service provider to connect the call. The service provider then finds the recipient’s phone number and routes the call through the internet to the recipient’s IP telephony phone.

Ordinary telephones can’t provide more advance features than VOIP connection such as incoming call routing, video conferencing, voice mailbox, etc

How is the installation?

It is very easy to install and operate, the only thing you need to do is to connect the IP phones to the corporate network through Internet lines.

Does my business need this technology?

Many businesses have been using traditional call centers for years. It is impossible to say with certainty whether IP telephony call centers will be more useful for these types of businesses than their current call center! In fact, there are significant differences between a IP telephony center and an analog call center

With the spread of the Corona virus, many of its employees are managing their work remotely at home, and the this system is of particular importance for these people. who can even communicate with the customer with their mobile phone or system.

Another important benefit of VOIP phone service It is possible to hold an audio conference.

How much does it cost to set up a VOIP system?

Considering the capabilities of this system, and the facilities that we will tell you at the end of this article, the setup costs are very affordable.

Answering all calls

You will never miss a call. If you are not at your place of work and cannot be there, you do not need to give your personal mobile number to customers. By installing a software, you can be in your office remotely.

The best option for teleworking is this IP telephony phone system.

Call recording feature

Customers who are dissatisfied with the employees or vice versa, employees who complain about the customer’s tone of voice.

As a manager or employee manager, you don’t know which party is right.

In this technology, you can easily listen to the conversations of your employees at the same time during communication or later and solve their problems with customers.

Advantages of VOIP

One of the biggest advantages of online phone system is cost savings. Compared to traditional phone services, IP telephony is significantly cheaper, especially when making long-distance or international calls. Additionally, VOIP offers many features that are not available with traditional phone services, such as video conferencing, call forwarding, and voicemail-to-email transcription.

The main difference between online phone system and landline phones is that a landline phone is hardwired into a physical location using copper wires

Call routing is easily possible in this system And it doesn’t need a special conflict and complexity.

And 24-hour support ensures you never miss a call

Another advantage of online phone system is its flexibility. With cloud-based phone system, you can make or receive calls from anywhere in the world as long as you have an internet connection. This makes it ideal for remote workers or companies that have employees scattered across different locations.

Also, due to the increase in bandwidth in the network, today we see the best sound quality in this way, which was not the case before, and that is why we made good progress in this field.

Disadvantages of VOIP

One of the main disadvantages of VOIP is its reliance on the internet. If your internet connection is slow or unreliable, your call quality may suffer so on the other hand, in this system, the internet outage affects it. Additionally, because virtual telephony phones rely on electricity, they may not work during power outages.

Another disadvantage of cloud-based phone system is the potential for security breaches. Because IP telephony calls travel over the internet, they are vulnerable to hacking and other types of cyberattacks. To prevent this, it is important to use a secure internet connection and implement proper security measures, such as a virtual private network (VPN).

Conclusion

IP telephony technology has completely changed the way people communicate with one another. It offers cost savings, flexibility, and a wide range of features that are not available with traditional phone services. However, it is important to be aware of its potential drawbacks, such as reliance on the internet and security issues. By understanding the basics of online phone system and taking proper security measures, businesses and individuals can take full advantage of this powerful communication technology.